Grievances Policy

Knteer Solution Private Limited believes that excellence in customer service is an important imperative for sustained business growth. As a service organization, customer service and customer satisfaction are our prime focus. Our goal is to ensure that our customers receive exemplary service across all our points. This policy encompasses a structured grievance redressal mechanism and a framework for addressing customer grievances or complaints.

The Simple Pay will treat the customers in a transparent and fair manner, and will deal with customer complaints with courtesy and in a timely manner. Redressal Mechanism for grievances:

The customer can contact the below mentioned three levels for effective resolution of their complaints: